:root {
  /* Royal gold + purple */
  --bg-top: #f7f2fb;
  --bg-bottom: #ece1f6;
  --bg-glow-1: rgba(122, 79, 192, 0.16);
  --bg-glow-2: rgba(231, 181, 60, 0.2);
  --grid: rgba(74, 42, 130, 0.06);
  --panel: rgba(255, 253, 250, 0.92);
  --panel-strong: rgba(255, 254, 252, 0.98);
  --panel-soft: rgba(240, 232, 250, 0.9);
  --paper: #fffdf8;
  --line: rgba(74, 42, 130, 0.24);
  --line-strong: rgba(74, 42, 130, 0.5);
  --text: #241640;
  --muted: #51407a;
  --accent: #7a4fc0;
  --accent-strong: #4a2a82;
  --accent-wash: rgba(122, 79, 192, 0.18);
  --gold: #e7b53c;
  --gold-strong: #b9870f;
  --gold-soft: #f7e6b4;
  --bubble-client-bg: #ffffff;
  --bubble-client-line: rgba(74, 42, 130, 0.28);
  --bubble-client-text: #221538;
  --bubble-admin-bg: #fbeec2;
  --bubble-admin-line: rgba(185, 135, 15, 0.5);
  --bubble-admin-text: #3c2c06;
  --bubble-system-bg: #ece1f9;
  --bubble-system-line: rgba(122, 79, 192, 0.36);
  --bubble-system-text: #3a2270;
  --warning: #e7b53c;
  --danger: #d9534f;
  --shadow: 0 24px 60px rgba(45, 22, 88, 0.16);
  --radius-xl: 26px;
  --radius-lg: 20px;
  --radius-md: 14px;
  --sans: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue",
    Helvetica, Arial, "Apple Color Emoji", "Segoe UI Emoji", sans-serif;
  --mono: var(--sans);
}

html[data-theme="dark"] {
  --bg-top: #160a2c;
  --bg-bottom: #1f0f3d;
  --bg-glow-1: rgba(168, 127, 224, 0.18);
  --bg-glow-2: rgba(240, 199, 94, 0.14);
  --grid: rgba(210, 180, 255, 0.03);
  --panel: rgba(34, 19, 60, 0.9);
  --panel-strong: rgba(26, 14, 48, 0.97);
  --panel-soft: rgba(42, 26, 72, 0.82);
  --paper: #241340;
  --line: rgba(210, 180, 255, 0.24);
  --line-strong: rgba(210, 180, 255, 0.46);
  --text: #f6f0ff;
  --muted: #cdb9ec;
  --accent: #a87fe0;
  --accent-strong: #7a4fc0;
  --accent-wash: rgba(168, 127, 224, 0.22);
  --gold: #f0c75e;
  --gold-strong: #e7b53c;
  --gold-soft: #5a4712;
  --bubble-client-bg: #281a47;
  --bubble-client-line: rgba(210, 180, 255, 0.22);
  --bubble-client-text: #f3ecff;
  --bubble-admin-bg: #4c3a12;
  --bubble-admin-line: rgba(240, 199, 94, 0.4);
  --bubble-admin-text: #fbe7b8;
  --bubble-system-bg: #2e1d56;
  --bubble-system-line: rgba(168, 127, 224, 0.36);
  --bubble-system-text: #e6d8ff;
  --warning: #f0c75e;
  --danger: #ff8f80;
  --shadow: 0 30px 80px rgba(0, 0, 0, 0.45);
}

* {
  box-sizing: border-box;
}

html,
body {
  margin: 0;
  min-height: 100%;
  color: var(--text);
  background:
    radial-gradient(circle at top left, var(--bg-glow-1), transparent 32%),
    radial-gradient(circle at bottom right, var(--bg-glow-2), transparent 36%),
    linear-gradient(160deg, var(--bg-top) 0%, var(--bg-bottom) 100%);
  font-family: var(--sans);
}

/* Single text-size lever. % keeps it relative to the phone/browser default,
   so it cooperates with the user's own font scaling instead of compounding
   too hard. Default is a touch below the browser base; the toggle adjusts it. */
html {
  font-size: 95%;
}

html[data-font-size="small"] {
  font-size: 85%;
}

html[data-font-size="normal"] {
  font-size: 95%;
}

html[data-font-size="large"] {
  font-size: 112%;
}

body {
  font-size: 1rem;
}

body::before {
  content: "";
  position: fixed;
  inset: 0;
  pointer-events: none;
  background-image:
    linear-gradient(var(--grid) 1px, transparent 1px),
    linear-gradient(90deg, var(--grid) 1px, transparent 1px);
  background-size: 30px 30px;
  mask-image: radial-gradient(circle at center, black 36%, transparent 88%);
}

body {
  position: relative;
}

h1,
h2,
p {
  margin: 0;
}

a {
  color: inherit;
}

button,
input,
select,
textarea {
  font: inherit;
}

.page-chrome,
.landing-shell,
.chat-shell,
.admin-shell {
  width: min(1120px, calc(100vw - 32px));
  margin: 0 auto;
}

.page-chrome {
  display: flex;
  gap: 18px;
  align-items: center;
  justify-content: space-between;
  padding-top: 22px;
}

.landing-shell,
.chat-shell,
.admin-shell {
  padding: 24px 0 48px;
}

.landing-shell {
  min-height: calc(100vh - 112px);
  display: grid;
  place-items: center;
}

.brand-badge,
.preference-card,
.hero-card,
.panel-card,
.sidebar-card,
.thread-card,
.login-card,
.request-panel,
.composer,
.status-banner {
  background: var(--panel);
  border: 1px solid var(--line);
  box-shadow: var(--shadow);
  backdrop-filter: blur(16px);
}

.brand-badge {
  display: inline-flex;
  align-items: center;
  gap: 14px;
  padding: 12px 14px;
  border-radius: 22px;
  text-decoration: none;
  background:
    linear-gradient(180deg, color-mix(in srgb, var(--panel-strong) 92%, transparent), var(--panel)),
    var(--panel);
}

.brand-logo,
.hero-logo {
  width: 62px;
  height: 62px;
  border-radius: 18px;
  object-fit: contain;
  padding: 4px;
  background: color-mix(in srgb, var(--panel-strong) 94%, transparent);
  border: 1px solid var(--line);
}

.hero-logo {
  width: 84px;
  height: 84px;
  border-radius: 24px;
}

.hero-logo.compact {
  width: 64px;
  height: 64px;
}

.brand-copy,
.hero-brand-copy {
  display: grid;
  gap: 4px;
}

.brand-copy strong,
.hero-brand-copy strong {
  font-size: 1.02rem;
}

.preference-card {
  display: flex;
  gap: 14px;
  flex-wrap: wrap;
  padding: 12px 14px;
  border-radius: 22px;
  align-items: center;
  justify-content: flex-end;
  background:
    linear-gradient(180deg, color-mix(in srgb, var(--panel-strong) 92%, transparent), var(--panel)),
    var(--panel);
}

.preference-group {
  display: grid;
  gap: 8px;
}

.theme-group {
  justify-items: end;
}

.preference-group span {
  font: 500 0.72rem/1.2 var(--mono);
  letter-spacing: 0.1em;
  text-transform: uppercase;
  color: var(--muted);
}

.toggle-row {
  display: flex;
  gap: 8px;
  flex-wrap: wrap;
  padding: 4px;
  border-radius: 999px;
  background: color-mix(in srgb, var(--panel-soft) 88%, transparent);
  border: 1px solid color-mix(in srgb, var(--line) 82%, transparent);
}

.toggle-chip {
  border: 1px solid var(--line);
  border-radius: 999px;
  background: var(--panel-soft);
  color: var(--text);
  padding: 9px 14px;
  cursor: pointer;
  min-height: 42px;
  font-weight: 700;
  transition:
    transform 160ms ease,
    background 160ms ease,
    border-color 160ms ease;
}

.icon-chip {
  width: 42px;
  min-width: 42px;
  min-height: 42px;
  padding: 9px 0;
  display: inline-grid;
  place-items: center;
  border-radius: 14px;
}

.icon-chip svg {
  width: 20px;
  height: 20px;
  stroke: currentColor;
  fill: none;
  stroke-width: 1.9;
  stroke-linecap: round;
  stroke-linejoin: round;
}

.toggle-chip.active {
  background: var(--accent-wash);
  border-color: color-mix(in srgb, var(--accent) 45%, transparent);
  color: var(--text);
  box-shadow: inset 0 0 0 1px color-mix(in srgb, var(--accent) 18%, transparent);
}

.hero-card {
  width: min(760px, 100%);
  border-radius: var(--radius-xl);
  padding: 36px;
  display: grid;
  gap: 22px;
  position: relative;
  overflow: hidden;
  background:
    linear-gradient(180deg, color-mix(in srgb, var(--panel-strong) 92%, transparent), var(--panel)),
    var(--panel);
}

.hero-card::after {
  content: "";
  position: absolute;
  inset: 0;
  pointer-events: none;
  background:
    radial-gradient(circle at top left, color-mix(in srgb, var(--accent) 12%, transparent), transparent 34%),
    radial-gradient(circle at bottom right, color-mix(in srgb, var(--warning) 16%, transparent), transparent 38%);
}

.hero-brand {
  display: flex;
  gap: 16px;
  align-items: center;
}

.hero-brand.compact {
  gap: 14px;
}

.hero-spotlight {
  display: grid;
  place-items: center;
  padding: 8px 0 0;
  border-radius: 24px;
  border: 1px solid color-mix(in srgb, var(--line) 88%, transparent);
  background: linear-gradient(180deg, color-mix(in srgb, var(--panel-soft) 88%, transparent), transparent);
}

.hero-logo-display {
  width: min(100%, 640px);
  max-height: 290px;
  object-fit: contain;
  filter: drop-shadow(0 18px 30px rgba(69, 52, 32, 0.08));
}

.hero-copy-stack {
  display: grid;
  gap: 14px;
}

.hero-kicker {
  font: 600 0.96rem/1.4 var(--sans);
  color: var(--accent-strong);
}

.eyebrow {
  font: 600 0.84rem/1.4 var(--sans);
  letter-spacing: 0.02em;
  text-transform: uppercase;
  color: var(--accent-strong);
}

h1 {
  font-size: clamp(2.35rem, 4.2vw, 3.6rem);
  line-height: 1.02;
  letter-spacing: -0.04em;
  max-width: 13ch;
}

.hero-copy,
.muted-copy,
.feedback,
.status-banner {
  color: var(--muted);
}

.stack-form {
  display: grid;
  gap: 16px;
}

.field {
  display: grid;
  gap: 8px;
}

.field span {
  font-size: 0.92rem;
  color: var(--muted);
}

input,
select,
textarea {
  width: 100%;
  border: 1px solid var(--line);
  border-radius: 16px;
  background: color-mix(in srgb, var(--panel-strong) 92%, transparent);
  color: var(--text);
  padding: 14px 16px;
  outline: none;
}

input:focus,
select:focus,
textarea:focus {
  border-color: var(--accent);
  box-shadow: 0 0 0 4px color-mix(in srgb, var(--accent) 18%, transparent);
}

.primary-button,
.secondary-button,
.tab-button,
.icon-button {
  border: 0;
  border-radius: 999px;
  cursor: pointer;
  transition:
    transform 160ms ease,
    background 160ms ease;
}

.primary-button:hover,
.secondary-button:hover,
.tab-button:hover,
.icon-button:hover,
.toggle-chip:hover {
  transform: translateY(-1px);
}

.primary-button {
  background: linear-gradient(135deg, var(--gold), color-mix(in srgb, var(--gold) 76%, #fff 24%));
  color: #3a2270;
  font-weight: 800;
  padding: 14px 20px;
}

.benefit-list {
  display: grid;
  gap: 10px;
  margin: 0;
  padding: 0;
  list-style: none;
}

.benefit-list li {
  display: flex;
  align-items: center;
  gap: 10px;
  padding: 12px 14px;
  border-radius: 16px;
  background: var(--panel-soft);
  border: 1px solid var(--line);
  color: var(--text);
  font-weight: 500;
  box-shadow: inset 0 1px 0 color-mix(in srgb, var(--panel-strong) 86%, transparent);
}

.benefit-list li::before {
  content: "✓";
  display: inline-grid;
  place-items: center;
  width: 28px;
  height: 28px;
  border-radius: 999px;
  background: color-mix(in srgb, var(--accent) 20%, transparent);
  color: var(--accent-strong);
  font-weight: 700;
  flex: 0 0 auto;
}

.secondary-button,
.tab-button,
.icon-button,
.ghost-link {
  background: var(--panel-soft);
  border: 1px solid var(--line);
  color: var(--text);
  padding: 12px 18px;
  text-decoration: none;
}

.info-strip {
  display: grid;
  gap: 14px;
  grid-template-columns: repeat(2, minmax(0, 1fr));
}

.brand-logo.is-fallback,
.hero-logo.is-fallback,
.hero-logo-display.is-fallback {
  object-fit: contain;
  padding: 0;
}

.info-strip div {
  display: grid;
  gap: 6px;
  padding: 16px;
  border-radius: var(--radius-md);
  background: var(--panel-soft);
  border: 1px solid var(--line);
}

.chat-header,
.admin-header,
.panel-head,
.request-toolbar,
.admin-tabs {
  display: flex;
  gap: 16px;
  align-items: center;
  justify-content: space-between;
}

.chat-shell,
.admin-shell {
  display: grid;
  gap: 18px;
}

.status-banner,
.request-panel,
.message-list,
.composer,
.sidebar-card,
.thread-card,
.panel-card {
  border-radius: var(--radius-lg);
}

.status-banner {
  min-height: 28px;
  padding: 12px 16px;
}

.request-toolbar {
  justify-content: flex-start;
  flex-wrap: wrap;
}

.admin-header-side {
  display: flex;
  flex-wrap: wrap;
  gap: 14px;
  align-items: end;
  justify-content: flex-end;
}

.admin-status-grid {
  margin: 18px 0 22px;
}

.compact-status-card {
  padding: 18px 20px;
}

.admin-app-field {
  min-width: 220px;
}

.request-panel,
.sidebar-card,
.thread-card,
.panel-card {
  padding: 22px;
  background:
    linear-gradient(180deg, color-mix(in srgb, var(--panel-strong) 92%, transparent), var(--panel)),
    var(--panel);
}

.sr-only {
  position: absolute;
  width: 1px;
  height: 1px;
  padding: 0;
  margin: -1px;
  overflow: hidden;
  clip: rect(0, 0, 0, 0);
  white-space: nowrap;
  border: 0;
}

.hidden {
  display: none !important;
}

.install-button {
  position: fixed;
  right: 16px;
  bottom: 16px;
  z-index: 30;
  border: 0;
  border-radius: 999px;
  padding: 14px 18px;
  font-weight: 700;
  cursor: pointer;
  color: #08231d;
  background: linear-gradient(135deg, var(--accent), color-mix(in srgb, var(--accent) 70%, #fff 30%));
  box-shadow: var(--shadow);
}

.message-list {
  display: flex;
  flex-direction: column;
  gap: 12px;
  min-height: 42vh;
  max-height: 54vh;
  overflow-y: auto;
  padding: 8px 4px;
}

/* Keep the latest message pinned to the bottom, like a real chat. */
.message-list > .message-item:first-child {
  margin-top: auto;
}

.status-banner:empty {
  display: none;
}

.message-item {
  display: grid;
  gap: 6px;
  justify-items: start;
  align-items: start;
}

.message-history-tools {
  display: flex;
  justify-content: center;
  margin-bottom: 12px;
}

.message-item.me {
  justify-items: end;
}

.bubble {
  display: inline-block;
  width: fit-content;
  max-width: min(34rem, calc(100% - 44px));
  min-width: 0;
  padding: 11px 13px;
  border-radius: 18px;
  background: var(--bubble-client-bg);
  border: 1px solid var(--bubble-client-line);
  color: var(--bubble-client-text);
  box-shadow: 0 10px 24px rgba(34, 25, 17, 0.08);
  line-height: 1.45;
  overflow-wrap: anywhere;
  white-space: normal;
}

.bubble-content {
  display: grid;
  gap: 8px;
  /* Preserve line breaks the customer typed, without the surrounding
     element indentation leaking in as blank lines (the old pre-wrap bug). */
  white-space: pre-wrap;
}

.bubble-foot {
  display: flex;
  align-items: center;
  justify-content: flex-end;
  gap: 8px;
  margin-top: 8px;
  min-height: 16px;
}

.bubble-sender,
.bubble-time {
  font: 500 0.7rem/1.2 var(--mono);
  color: color-mix(in srgb, currentColor 72%, transparent);
}

.bubble-sender {
  margin-right: auto;
  text-transform: capitalize;
}

.message-item.deleted .bubble {
  background: color-mix(in srgb, var(--bubble-client-bg) 78%, var(--paper));
  border-color: color-mix(in srgb, var(--line) 78%, transparent);
}

.message-item.me .bubble {
  background: var(--bubble-admin-bg);
  border-color: var(--bubble-admin-line);
  color: var(--bubble-admin-text);
  justify-self: end;
}

.message-item.system .bubble {
  background: var(--bubble-system-bg);
  border-color: var(--bubble-system-line);
  color: var(--bubble-system-text);
}

.message-item.nudge .bubble {
  background: color-mix(in srgb, var(--bubble-admin-bg) 78%, var(--paper));
  border-color: color-mix(in srgb, var(--accent-strong) 46%, transparent);
  color: var(--bubble-admin-text);
}

.meta {
  font: 500 0.75rem/1.4 var(--mono);
  color: var(--muted);
}

.meta:empty {
  display: none;
}

.meta-row {
  display: flex;
  align-items: center;
  gap: 10px;
  flex-wrap: wrap;
  max-width: min(34rem, 100%);
}

.message-item.me .meta-row {
  justify-content: flex-end;
}

.message-delete-button {
  padding: 6px 10px;
  font: 600 0.72rem/1 var(--mono);
}

.deleted-message-copy {
  font-style: italic;
  color: var(--muted);
}

.chat-audio {
  display: block;
  width: min(100%, 280px);
  margin-bottom: 10px;
}

.composer {
  display: grid;
  gap: 12px;
  padding: 18px;
  background: var(--panel-strong);
}

.composer-main {
  display: grid;
  gap: 12px;
}

.composer-actions {
  display: flex;
  gap: 10px;
  flex-wrap: wrap;
  justify-content: flex-end;
}

.composer textarea {
  min-height: 60px;
  resize: vertical;
}

.hidden-input {
  position: absolute;
  width: 1px;
  height: 1px;
  padding: 0;
  margin: -1px;
  overflow: hidden;
  clip: rect(0, 0, 0, 0);
  white-space: nowrap;
  border: 0;
}

.file-button {
  display: inline-flex;
  align-items: center;
}

.chat-image {
  display: block;
  max-width: min(100%, 280px);
  border-radius: 14px;
  margin-bottom: 10px;
  cursor: zoom-in;
}

.image-preview-overlay {
  position: fixed;
  inset: 0;
  z-index: 40;
  display: grid;
  place-items: center;
  padding: 24px;
}

.image-preview-backdrop {
  position: absolute;
  inset: 0;
  background: rgba(10, 10, 10, 0.68);
}

.image-preview-card {
  position: relative;
  z-index: 1;
  display: grid;
  gap: 12px;
  width: min(92vw, 860px);
  max-height: 90vh;
  margin: 0;
  padding: 18px;
  border-radius: 24px;
  background: var(--panel-strong);
  border: 1px solid var(--line);
  box-shadow: var(--shadow);
}

.image-preview-close {
  justify-self: end;
}

.image-preview-image {
  display: block;
  width: 100%;
  max-height: calc(90vh - 120px);
  object-fit: contain;
  border-radius: 18px;
  background: rgba(0, 0, 0, 0.08);
}

.image-preview-caption {
  color: var(--muted);
  word-break: break-word;
}

.admin-grid {
  display: grid;
  gap: 18px;
  grid-template-columns: minmax(280px, 360px) minmax(0, 1fr);
}

.client-list,
.request-list {
  display: grid;
  gap: 12px;
  max-height: 70vh;
  overflow-y: auto;
}

.client-search-form {
  margin-top: 14px;
  gap: 12px;
}

.client-search-form .request-toolbar {
  gap: 10px;
}

.client-search-form .secondary-button {
  flex: 1 1 0;
}

.client-card,
.request-card {
  width: 100%;
  text-align: left;
  padding: 16px;
  background: color-mix(in srgb, var(--panel-soft) 92%, var(--paper));
  border: 1px solid var(--line);
  border-radius: 18px;
}

.client-card.active {
  border-color: color-mix(in srgb, var(--accent-strong) 68%, transparent);
  background: color-mix(in srgb, var(--accent) 18%, var(--paper));
  box-shadow: inset 0 0 0 1px color-mix(in srgb, var(--accent) 22%, transparent);
}

.client-card strong,
.request-card strong {
  display: block;
  margin-bottom: 4px;
}

.small-badge,
.status-pill,
.request-status,
.message-badge {
  font: 500 0.76rem/1.3 var(--mono);
}

.small-badge,
.request-status,
.message-badge {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  padding: 4px 8px;
  border-radius: 999px;
  border: 1px solid var(--line);
  color: var(--muted);
  background: color-mix(in srgb, var(--paper) 90%, transparent);
}

.message-badge.has-unread {
  color: #062421;
  background: color-mix(in srgb, var(--accent) 90%, white);
  border-color: transparent;
}

.status-pill {
  display: grid;
  gap: 4px;
  padding: 12px 14px;
  border-radius: 18px;
  background: var(--panel-soft);
  border: 1px solid var(--line);
}

.sync-status-badge.success {
  background: color-mix(in srgb, var(--accent) 18%, var(--panel-strong));
  border-color: color-mix(in srgb, var(--accent) 48%, transparent);
}

.sync-status-badge.failed {
  background: color-mix(in srgb, var(--danger) 18%, var(--panel-strong));
  border-color: color-mix(in srgb, var(--danger) 48%, transparent);
}

.sync-status-badge.pending {
  background: color-mix(in srgb, var(--warning) 18%, var(--panel-strong));
  border-color: color-mix(in srgb, var(--warning) 48%, transparent);
}

.request-actions {
  display: flex;
  flex-wrap: wrap;
  gap: 10px;
  margin-top: 14px;
}

.badge-row {
  display: flex;
  align-items: center;
  gap: 8px;
}

.request-status-tabs {
  margin: 14px 0;
}

.request-remark {
  margin-top: 12px;
}

.tab-panel {
  display: none;
}

.tab-panel.active {
  display: block;
}

.tab-button.active {
  background: var(--accent-wash);
  border-color: color-mix(in srgb, var(--accent) 34%, transparent);
}

.login-overlay {
  position: fixed;
  inset: 0;
  display: grid;
  place-items: center;
  background: rgba(31, 21, 13, 0.24);
  z-index: 10;
}

html[data-theme="dark"] .login-overlay {
  background: rgba(3, 8, 13, 0.5);
}

.login-card {
  width: min(460px, calc(100vw - 32px));
  padding: 28px;
  border-radius: var(--radius-xl);
  display: grid;
  gap: 18px;
}

.import-result {
  margin-top: 20px;
  display: grid;
  gap: 10px;
}

.request-status.pending {
  color: #3d2906;
  background: color-mix(in srgb, var(--warning) 72%, white 28%);
  border-color: transparent;
}

.request-status.approved {
  color: #08231d;
  background: var(--accent);
  border-color: transparent;
}

.request-status.rejected {
  color: #3a120b;
  background: color-mix(in srgb, var(--danger) 70%, white 30%);
  border-color: transparent;
}

code {
  font-family: var(--mono);
}

@media (max-width: 900px) {
  .page-chrome {
    flex-direction: column;
  }

  .preference-card {
    width: 100%;
  }

  .admin-grid {
    grid-template-columns: 1fr;
  }

  .info-strip {
    grid-template-columns: 1fr;
  }
}

@media (max-width: 640px) {
  .page-chrome,
  .landing-shell,
  .chat-shell,
  .admin-shell {
    width: min(100vw - 20px, 1120px);
  }

  .page-chrome {
    padding-top: 16px;
    gap: 10px;
  }

  .landing-shell,
  .chat-shell,
  .admin-shell {
    padding: 16px 0 36px;
  }

  .brand-badge,
  .preference-card,
  .hero-card,
  .request-panel,
  .sidebar-card,
  .thread-card,
  .panel-card {
    padding: 18px;
  }

  .brand-badge {
    width: 100%;
    padding: 10px 12px;
  }

  .brand-logo {
    width: 48px;
    height: 48px;
    border-radius: 14px;
  }

  .brand-copy strong {
    font-size: 0.94rem;
  }

  .preference-card {
    width: 100%;
    display: grid;
    grid-template-columns: repeat(2, minmax(0, 1fr));
    gap: 10px;
  }

  .preference-group {
    min-width: 0;
  }

  .toggle-row {
    display: grid;
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }

  .toggle-chip {
    width: 100%;
    padding: 10px 0;
    text-align: center;
  }

  .icon-chip {
    width: 100%;
  }

  .hero-brand,
  .chat-header,
  .admin-header {
    align-items: flex-start;
    flex-direction: column;
  }

  .admin-header-side {
    width: 100%;
  }

  h1 {
    max-width: 100%;
    font-size: clamp(2rem, 10vw, 3rem);
  }

  .hero-logo-display {
    max-height: 220px;
  }

  .chat-header h1,
  .admin-header h1 {
    font-size: clamp(1.95rem, 9vw, 2.85rem);
  }

  .ghost-link {
    padding: 10px 14px;
  }

  .composer-actions,
  .request-toolbar {
    justify-content: flex-start;
  }

  .request-toolbar .secondary-button {
    flex: 1 1 calc(50% - 8px);
    text-align: center;
  }

  .composer-actions > .secondary-button,
  .composer-actions > .file-button {
    flex: 1 1 calc(50% - 8px);
    justify-content: center;
    text-align: center;
  }

  .composer-actions > .primary-button {
    flex: 1 1 100%;
  }

  .message-list {
    min-height: 34vh;
    max-height: none;
  }

  .admin-tabs {
    display: grid;
    grid-template-columns: repeat(3, minmax(0, 1fr));
  }

  .admin-tabs .tab-button {
    width: 100%;
    text-align: center;
  }
}

.chat-document {
  display: inline-flex;
  align-items: center;
  gap: 10px;
  padding: 12px 16px;
  border-radius: var(--radius-lg);
  border: 1px solid var(--line);
  background: var(--paper);
  color: var(--text);
  text-decoration: none;
  font-weight: 600;
  max-width: 100%;
}

.chat-document-icon {
  font-size: 1.4rem;
  flex: 0 0 auto;
}

.chat-document-name {
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

a.chat-document:hover {
  border-color: var(--accent);
  box-shadow: 0 0 0 3px color-mix(in srgb, var(--accent) 16%, transparent);
}

.request-receipt-thumb {
  max-width: min(100%, 160px);
  margin: 4px 0 6px;
}

.share-panel {
  border: 1px solid color-mix(in srgb, var(--accent) 45%, transparent);
  box-shadow: 0 0 0 3px color-mix(in srgb, var(--accent) 12%, transparent);
}

.share-preview {
  display: flex;
  justify-content: center;
  padding: 6px 0 14px;
}

.share-preview-image {
  max-width: min(320px, 100%);
  max-height: 280px;
  border-radius: var(--radius-lg);
  border: 1px solid var(--line);
  object-fit: contain;
}

.share-actions {
  display: flex;
  gap: 12px;
  flex-wrap: wrap;
}

.share-actions .primary-button {
  flex: 2 1 auto;
  font-size: 1.05rem;
}

.share-actions .secondary-button {
  flex: 1 1 auto;
  text-align: center;
}

.install-banner {
  position: fixed;
  left: 16px;
  right: 16px;
  bottom: 16px;
  z-index: 40;
  display: grid;
  gap: 12px;
  padding: 16px 18px;
  border-radius: var(--radius-lg);
  border: 1px solid var(--line);
  background: var(--panel-strong);
  box-shadow: var(--shadow);
  backdrop-filter: blur(16px);
  max-width: 560px;
  margin: 0 auto;
}

.install-banner-copy {
  margin: 0;
  color: var(--text);
  font-weight: 600;
  line-height: 1.45;
}

.install-banner-actions {
  display: flex;
  gap: 10px;
}

.install-banner-actions .primary-button {
  flex: 2 1 auto;
}

.install-banner-actions .secondary-button {
  flex: 1 1 auto;
  text-align: center;
}

/* Keep the notifications prompt clear of the install banner when both show. */
body:has(#install-banner:not(.hidden)) #push-prompt {
  bottom: 112px;
}

/* ============================================================
   Customer chat — high-contrast, WhatsApp-style layout for elders.
   Distinct, clearly-bordered sections instead of a single beige body.
   ============================================================ */

.chat-page .chat-shell {
  gap: 14px;
}

.chat-page .brand-badge,
.chat-page .preference-card {
  border-color: var(--line-strong);
}

/* --- Top bar: the contact, like WhatsApp's coloured header --- */
.chat-page .chat-header {
  background: linear-gradient(135deg, var(--accent-strong), var(--accent));
  border: 1px solid var(--accent-strong);
  border-radius: var(--radius-lg);
  padding: 16px 20px;
  box-shadow: var(--shadow);
  align-items: center;
  color: #ffffff;
}

.chat-page .chat-peer {
  display: flex;
  align-items: center;
  gap: 12px;
  min-width: 0;
}

/* The company photo, like WhatsApp's contact picture at the top of a chat. */
.chat-page .chat-peer-avatar {
  width: 50px;
  height: 50px;
  border-radius: 50%;
  object-fit: cover;
  border: 2px solid var(--gold);
  background: #ffffff;
  flex: 0 0 auto;
  box-shadow: 0 2px 8px rgba(0, 0, 0, 0.28);
}

.chat-page .chat-peer-copy {
  display: grid;
  gap: 2px;
  min-width: 0;
}

.chat-page .chat-peer-name {
  font-size: 1.2rem;
  font-weight: 800;
  color: #ffffff;
  line-height: 1.2;
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}

.chat-page .chat-peer-sub {
  font-size: 0.94rem;
  font-weight: 600;
  color: #f4e0a4;
}

.chat-page .chat-header .ghost-link {
  background: rgba(255, 255, 255, 0.18);
  border: 1.5px solid rgba(255, 255, 255, 0.7);
  color: #ffffff;
  font-weight: 700;
  white-space: nowrap;
}

/* Avatar beside each staff reply, so it reads like a person not a bot. */
.chat-page .message-item {
  display: flex;
  align-items: flex-end;
  gap: 8px;
}

.chat-page .message-item.me {
  flex-direction: row-reverse;
}

.chat-page .message-item.system {
  justify-content: center;
}

.chat-page .msg-avatar {
  width: 34px;
  height: 34px;
  border-radius: 50%;
  object-fit: cover;
  border: 1.5px solid var(--gold);
  background: #ffffff;
  flex: 0 0 auto;
}

.chat-page .meta {
  display: none;
}

/* --- Quick actions: clearly separated, labelled with icons --- */
.chat-page .request-toolbar {
  background: var(--panel-strong);
  border: 1px solid var(--line-strong);
  border-radius: var(--radius-lg);
  box-shadow: var(--shadow);
  padding: 12px;
  gap: 10px;
}

.chat-page .request-toolbar .secondary-button {
  border: 1.5px solid var(--line-strong);
  background: var(--paper);
  color: var(--text);
  font-weight: 700;
  font-size: 1rem;
  min-height: 54px;
}

.chat-page [data-request-trigger="deposit"]::before {
  content: "💰 ";
}

.chat-page [data-request-trigger="withdrawal"]::before {
  content: "💵 ";
}

.chat-page #nudge-button::before {
  content: "🔔 ";
}

/* --- Conversation window: framed, faint wallpaper so bubbles pop --- */
.chat-page .message-list {
  border: 1px solid var(--line-strong);
  border-radius: var(--radius-lg);
  box-shadow: var(--shadow);
  padding: 16px 12px;
  /* Fixed-height window: messages scroll inside it instead of growing the page. */
  height: 60vh;
  height: 60dvh;
  max-height: 60vh;
  max-height: 60dvh;
  min-height: 0;
  overflow-y: auto;
  background-color: #e7dbf5;
  background-image: radial-gradient(rgba(74, 42, 130, 0.08) 1.5px, transparent 1.5px);
  background-size: 22px 22px;
}

.chat-page .chat-footer {
  display: flex;
  justify-content: center;
  padding: 2px 0;
}

.consent-notice {
  font-size: 0.85rem;
  line-height: 1.5;
  color: var(--muted);
  margin-top: 14px;
}

.consent-notice:empty {
  display: none;
}

html[data-theme="dark"] .chat-page .message-list {
  background-color: #190b30;
  background-image: radial-gradient(rgba(210, 180, 255, 0.06) 1.5px, transparent 1.5px);
}

/* Incoming (staff) — solid white card on the left, strong edge */
.chat-page .bubble {
  background: var(--bubble-client-bg);
  border: 1px solid var(--bubble-client-line);
  color: var(--bubble-client-text);
  border-radius: 16px 16px 16px 5px;
  box-shadow: 0 2px 6px rgba(45, 22, 88, 0.14);
  font-size: 1.06rem;
  line-height: 1.5;
}

/* Outgoing (the customer) — royal gold on the right, like WhatsApp green */
.chat-page .message-item.me .bubble {
  background: var(--bubble-admin-bg);
  border-color: var(--bubble-admin-line);
  color: var(--bubble-admin-text);
  border-radius: 16px 16px 5px 16px;
}

/* System notices — centred pill, clearly not a person */
.chat-page .message-item.system {
  align-items: center;
}

.chat-page .message-item.system .bubble {
  background: var(--bubble-system-bg);
  border: 1px solid var(--bubble-system-line);
  color: var(--bubble-system-text);
  border-radius: 999px;
  text-align: center;
  font-size: 0.98rem;
  box-shadow: none;
}

.chat-page .bubble-time {
  font-family: var(--sans);
  font-size: 0.8rem;
  color: color-mix(in srgb, currentColor 64%, transparent);
}

.chat-page .meta {
  font-family: var(--sans);
  font-size: 0.82rem;
  font-weight: 600;
  color: var(--muted);
}

/* Drop the redundant "Anda" label under the customer's own messages —
   position + colour already say it's them. Keep staff/system labels. */
.chat-page .message-item.me .meta {
  display: none;
}

/* --- Composer: a clear bottom input bar with a big send button --- */
.chat-page .composer {
  background: var(--panel-strong);
  border: 1px solid var(--line-strong);
  border-radius: var(--radius-lg);
  box-shadow: var(--shadow);
  padding: 14px;
}

.chat-page .composer textarea {
  font-size: 1.06rem;
  min-height: 58px;
  border: 1.5px solid var(--line-strong);
  border-radius: var(--radius-md);
}

.chat-page .composer-actions .secondary-button,
.chat-page .composer-actions .file-button {
  border: 1.5px solid var(--line-strong);
  font-weight: 700;
  min-height: 50px;
}

.chat-page .composer-actions .primary-button {
  min-height: 52px;
  font-size: 1.08rem;
}

.chat-page .file-button::before {
  content: "📎 ";
}

.chat-page #chat-voice-button::before {
  content: "🎤 ";
}

.chat-page .composer-actions button[type="submit"]::after {
  content: " ➤";
}

/* Status / request panels: lift their edges to match the framed look */
.chat-page .status-banner,
.chat-page .request-panel,
.chat-page .share-panel {
  border-color: var(--line-strong);
  font-size: 1.02rem;
}

/* --- Admin moderation toolbar --- */
.moderation-bar {
  display: flex;
  gap: 10px;
  flex-wrap: wrap;
  margin: 4px 0 14px;
}

.moderation-bar .secondary-button {
  min-height: 44px;
  font-weight: 700;
}

.danger-button {
  border-color: color-mix(in srgb, var(--danger) 55%, var(--line));
  color: color-mix(in srgb, var(--danger) 78%, var(--text));
}

.moderation-bar .secondary-button.active {
  background: var(--accent-wash);
  border-color: var(--accent);
  color: var(--text);
}

.danger-button.active {
  background: color-mix(in srgb, var(--danger) 22%, var(--paper));
  border-color: var(--danger);
  color: var(--text);
}

/* --- Canned responses (quick replies) --- */
.canned-response-bar {
  display: grid;
  gap: 10px;
  margin: 4px 0 14px;
}

.canned-response-head {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 10px;
}

.canned-response-label {
  font: 600 0.84rem/1.4 var(--sans);
  letter-spacing: 0.02em;
  text-transform: uppercase;
  color: var(--accent-strong);
}

.canned-response-chips {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
}

.canned-chip {
  min-height: 36px;
  padding: 7px 12px;
  font-size: 0.86rem;
}

.canned-manage-panel {
  display: grid;
  gap: 14px;
  padding: 16px;
  border: 1px solid var(--line);
  border-radius: 18px;
  background: color-mix(in srgb, var(--panel-soft) 92%, var(--paper));
}

.canned-manage-list {
  display: grid;
  gap: 10px;
}

.canned-manage-item {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 12px;
  padding: 12px;
  border: 1px solid var(--line);
  border-radius: 14px;
  background: color-mix(in srgb, var(--paper) 92%, transparent);
}

.canned-manage-item .request-actions {
  margin-top: 0;
  flex-wrap: nowrap;
}